Refund policy: Kematra
Last updated: 2026-10-14
Change of mind: 14 days, once
If Kematra Plus isn't right for you, you can ask for a full refund within 14 days of a payment (a first purchase, a renewal or a term pass). No reason needed.
This is available once per person. After you've had one change-of-mind refund, later purchases (on any account or email address of yours) aren't eligible for another change-of-mind refund. Your rights under consumer law, below, always apply.
When we may decline a refund
We may decline a change-of-mind refund where the policy is being abused, for example:
- buying and refunding repeatedly;
- using more than one account or email address to get more than one refund;
- a refund request after a chargeback or payment dispute for the same payment.
How to ask
- Go to paddle.net and look up your order with the email you paid with, or
- email support@kematra.com with the email address you used, and we'll arrange it.
Our reseller, Paddle, processes refunds back to the original payment method. They usually arrive within 5–10 business days, depending on your bank.
After a refund
Your access to Plus ends when the refund is processed, and your account goes back to the free plan. Your study data stays unless you delete it.
Your rights under consumer law
Separately from this policy, you have rights under the Australian Consumer Law, and under the consumer laws where you live, that can't be excluded. If Kematra has a major problem (for example it doesn't work as described), you're entitled to a remedy whatever this policy says.
Contact
James Paas, trading as Kematra · support@kematra.com