Kematra

Terms of service: Kematra

Last updated: 2026-10-14

1. Who we are

Kematra is a study planner run by James Paas, a sole trader in New South Wales, Australia, trading as Kematra ("we", "us"). When you use Kematra, your agreement is with us. Contact: support@kematra.com · 47 Coulton Road, Wallaroo, NSW, 2618, Australia.

2. Who can use Kematra

You must be at least 13 (16 in Ireland, 14 in Quebec). We ask your country and your birth month and year when you sign up, and we don't create an account for anyone younger. If you're under 18, please talk to a parent or guardian before buying a paid plan.

3. Agreeing to these terms

By creating an account or using Kematra, you agree to these terms and our privacy policy. If you don't agree, please don't use Kematra.

4. Your account

You sign in with a link sent to your email. Keep access to your email account safe, because anyone who can read it can sign in. Tell us straight away at support@kematra.com if you think someone else has used your account.

5. Using Kematra properly

You agree not to:

  • use Kematra for anything unlawful, or to cheat in an assessment in a way your school or exam board forbids;
  • send spam, commit fraud, or pretend to be someone else;
  • upload material you don't have the right to use, or other people's private details beyond what a notice already contains;
  • upload harmful, abusive, sexual or illegal content;
  • try to break, probe or overload Kematra, get around its limits or security, or copy (scrape) it or its content by automated means.

6. AI features

Some Kematra features use AI to read material you choose to add (for example a test notice).

  • AI can be wrong. Everything it finds is shown to you to check, next to the words it came from, and nothing is saved until you confirm it. Always check it against your textbook, your teacher and your school's official information.
  • You're responsible for what you upload, and for checking what you confirm.
  • We screen material and AI output for harmful content, and we may refuse, hide or remove content that breaks these terms.
  • Copyright: if you believe something in Kematra infringes your rights, email support@kematra.com with the details and we'll review and, where appropriate, remove it. Accounts that repeatedly infringe can be suspended.
  • We never use your material to train AI models, and our AI provider doesn't either. See the privacy policy.

7. Your content

What you add (test names, topics, notes, check results, materials) stays yours. You give us permission to store and process it only to provide Kematra to you. When you delete it, or your account, it's deleted as the privacy policy describes.

8. Our service

  • Kematra, its design, software and content (apart from your content) belong to us.
  • Kematra is a study aid. It doesn't guarantee results, and it isn't professional, medical, legal or financial advice.
  • We work to keep Kematra available and accurate, but we can't promise it will always be uninterrupted or free of errors. We may change or improve features.

9. Plans, payment and cancellation

  • Free and paid plans. Kematra has a free plan and a paid plan (Plus), with a monthly subscription, a yearly subscription, or a term pass. Prices are shown on the pricing page before you pay.
  • Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payments, taxes and invoices are handled by Paddle under Paddle's buyer terms.
  • Subscriptions renew automatically at the end of each period (monthly or yearly) until you cancel. We'll remind you before a yearly renewal.
  • The term pass doesn't renew. It lasts for the period shown when you buy it.
  • Cancelling: you can cancel any time from your account or through Paddle; you keep Plus until the end of the period you've paid for, and you won't be charged again.
  • Refunds: see our refund policy: a full refund within 14 days of a payment, once per person, which we may decline where it's being abused. Nothing in these terms limits your rights under the Australian Consumer Law or other consumer laws that apply to you.

10. Suspension and ending your account

  • You can delete your account at any time. Your data is then deleted as the privacy policy describes.
  • We may suspend or close an account for a serious or repeated breach of these terms, non-payment, or a security or fraud risk. Where it's reasonable, we'll tell you first and give you a chance to fix the problem. If we close an account that has paid time left without a breach on your part, we'll refund the unused time.

11. Our liability

Our services come with guarantees that can't be excluded under the Australian Consumer Law (and similar laws elsewhere), and nothing here limits them. Apart from those guarantees, and to the extent the law allows:

  • we're not liable for indirect or consequential loss, or for results in your exams;
  • our total liability to you is limited to the amount you paid us in the 12 months before the claim.

12. Your responsibility to us

If you break these terms or the law while using Kematra and that causes a claim against us, you agree to cover our reasonable losses from it, to the extent the law allows. (If you're under 18, this applies only as far as the law allows for minors.)

13. Changes to these terms

We may update these terms. For significant changes, we'll tell you in the app or by email before they take effect. If you don't agree, you can cancel and delete your account.

14. General

  • Law: these terms are governed by the law of New South Wales, Australia. If you're a consumer elsewhere, you keep any protections your local law gives you.
  • Disputes: please contact us first at support@kematra.com and we'll try to sort it out. If we can't, the courts of New South Wales (or your local courts, where your law gives you that right) can decide it.
  • Transfer: we may transfer this agreement to someone who takes over Kematra, and we'll tell you if we do. Your rights under it don't reduce because of the transfer.
  • Events outside our control: we're not responsible for delays or failures caused by things beyond our reasonable control (such as outages at a provider we rely on).

15. Contact

James Paas, trading as Kematra · support@kematra.com · 47 Coulton Road, Wallaroo, NSW, 2618, Australia